Bad. Bad. Bad. Bad. Cowboys
"Absolutely appalling experience with Vibrant Doors Ltd. Avoid this company. I honestly could not be more disappointed or frustrated with Vibrant Doors Ltd. They have managed to turn what should have been a straightforward purchase into an absolute nightmare. The doors we purchased were delivered damaged, which is completely unacceptable. You would reasonably expect products you have paid for to arrive in good condition and fit for purpose. Unfortunately, that was clearly too much to expect from this company. What makes matters even worse is their refusal to take responsibility by offering either a replacement or a refund. Their ridiculous 48-hour inspection and returns window is particularly unreasonable. Doors are not everyday items that you unpack immediately and leave lying around. They are deliberately kept in their protective packaging until the joiner is ready to install them, helping to prevent potential condensation damage. It is therefore perfectly understandable that damage may not be discovered until the packaging is removed at the point of installation. Expecting customers to unpack every door within 48 hours of delivery, regardless of when the joiner is scheduled to fit them, is completely unrealistic. It is an unreasonable policy that appears to put the convenience of the company ahead of the rights and reasonable expectations of its customers. So, to summarise: they take your money, deliver damaged doors, hide behind an inflexible 48-hour inspection policy and then refuse to put things right. The customer is left out of pocket with damaged products and the inconvenience and expense of trying to resolve a problem they did not create. Their handling of this situation has been nothing short of disgraceful. Customer service should mean taking responsibility when something goes wrong, not hiding behind small print and leaving customers to deal with the consequences. I would strongly advise anyone considering buying from Vibrant Doors Ltd to think very carefully before handing over their hard-earned money. A company should be judged not just by the products it sells, but by how it treats customers when things go wrong. On that front, my experience has been absolutely shocking. Damaged doors. No replacement. No refund. An utterly unreasonable returns policy. Appalling customer service. I would never use this company again and certainly would not recommend them to anyone. Save yourself the stress, frustration and potential financial loss. Take your business elsewhere."
